Shipping / Delivery Policy

We currently only offer shipping to the UK and Europe.

SERVE POSTAGE DELAYS  - THEREFORE WE ARE CURRENLTY ONLY OFFERING PRIORITY TRACKED AND FULLY INSURED TRACKING FOR £10 REGARDLESS OF ORDER AMOUNTS.
Priority shipping does not mean next day delivery, we will aim to dispatch and pick and pack your order in 3 working days and then hand your parcel to our couriers. we unfortunatley cannot control their time lengths and will have no further or extra information than what you can see yourself on tracking provided. we appreciate every single order however big or small and thank you for supporting small for christmas 2022, as you are making our dreams come true and we are doing our very best but please do note couriers are a seperate company to starcrystalgems.

 

if you would like a post quote on an item on the website that falls out of uk -  please use the chat feature to ask us! 

 How much is delivery after christmas?

So that we can keep our individual prices low but our delivery quality high, we charge from £5.50 for each completed order to be delivered

Our shipping costs incorporate the parcels weight, size, as well as tracking and insurance supplied by the courier service; as well as a contribution towards the cost of the packaging supplies. Please bear in mind the boxes/wrapping we use to keep your purchases safe on their journey do cost us too.  

UK Postage & Packaging Costs

The prices are as follows:

All Orders Under the Value of £50:    £5.50

All Orders Over the Value of £50.01:   £10.00

 

International Postage & Packaging Costs (EUROPE ONLY)

The prices are as follows:

All Orders Under the Value of £50 and Under 2KG:    £16.50

All Orders Over the Value of £50.01 and Under 2KG:    £19.50

 

***Please note*** European Orders are only accepted UNDER 2KGs and customers are responsible for any customs and import charges that may now apply to due brexit.  

Should you International parcel weigh over 2KG  - We will ask for additional postage costs to be covered for 2 parcels.

 

We will not be liable for any orders held at customs. If your parcel has been returned due to being unclaimed, not called for, incorrect shipping address or received a failed delivery attempt. You will be charged for additional shipping. A resend fee must be paid and this would not be valid for cancellation or a refund once returned by the postal company. 
We take no responsibility for incorrect addresses submitted by customers or for failed delivery attempts - courier emails are issues so you can alter with the courier if you are unable to sign for your parcel. You are provided with 3 attempts and also an email to alter to a place where a signature can be provided. This is your responsibility once the package has left us - not ours. Please ensure you double check before submitting information and ensure you fill out your shipping details clearly and completely.

 If you require a faster turnaround on an item, please contact us before you place an order as for an increased cost we can send on next day delivery to some areas.

*Further Delivery Information*

​Some companies inflate the price of their products and then advertise "free delivery" where in reality, they include delivery in every price which means, you are paying delivery per item instead of per order and hence why we can deliver such good costs on our merchandise. 

Please note we are unable to compete with the speed of larger retail companies – I am a one lady band.. and when I can get the help of others this is greatly appreciated for speed, therefore please allow UP TO 5 working days for us to process your order before it’s shipped.

Delivery times may alter and be extended during our busy periods

i.e. Bank Holidays, Easter, Christmas etc. 

We are truly grateful for each and every single order that we receive, and we truly value each individual customer that chooses to shop with us. By choosing to purchase from me (Nikki) – please know you are supporting my dream and I am ever thankful for that.

How long will it take to receive my order?  
We only offer Tracked services to the UK and europe so you can keep an eye on your packages journey.
UK parcels generally take 2-7 working days to arrive once leaving us, with which every postage courier we have selected (this depends on each depot receiving packages and processing times varies in each part/area/town of the country. I do not control or work for any courier so the length of delivery is out of my control once it leaves my house).
As above please note it may take up to 5 working days to dispatch your order, prior to being handed over to the shipping company .
International packages generally range from 5-30 working days to arrive once leaving us  (this may be because of customs and processing) and may be delayed further due to the impact of covid.